You can call the developers for fast & accurate responses to your questions via email mariost@shaw.ca or you can call (705) 254-6201 for in person support or you can write us at
SoftPro 2010 Inc. , 118 Palomino Dr., Sault Ste. Marie , Ontario , CANADA , P6A 6K4 .            

Also , if you are not using the latest version of EzStamp & would like to upgrade , please call us or email us as indicated above.

Commonly Asked Questions:

• I cannot get the images to show up. Why?

Make sure the correct CD is in your CD-ROM Drive. The images are stored on the CD & must be inserted for you to see the images.
You must also make sure that the correct CD is inserted. Having the USA CD inserted & using the Germany database will not
bring up the images.

Also, if your CD-ROM drive letter assignment has changed ( either by adding or removing a hard drive, CD-Drive or other device ),
EzStamp will not find the images, as it internally stores the drive letter. You can manually reset it by going to the EzStamp
Preferences Menu & selecting Set Image/CD-ROM drive letter. There you just type in the new CD-ROM drive letter assigned
by your system ( just the letter.  ie   E  , not  E: )
 

• When I try to open up one of the databases, nothing happens. Why ?

A common mistake for new users is they attempt to open the country Folders instead of the country files. All EzStamp databases
as defined as DAT files ( ie.  USA.DAT  , CANADA.DAT ). When you are at the Open A Country's File dialog in EzStamp,
you must move the horizontal slider bar to the Extreme right where all the DAT files are listed. Windows, by default, displays
folder names FIRST & they will appear first in the dialog box. Since EzStamp has over 85 databases available, there will be
85 FOLDER names first, & then the DAT files at the RIGHT SIDE of the dialog box. A handy feature in EzStamp is the
AutoOpen File . This will open the file you designate automatically, and bypass the File Open dialog. This is very handy when
you are working on a particular country & don't want to have to open the file each time. This AutoOpen feature is set in the
EzStamp Help Menu, via the Set AutoOpen File at StartUp option. You can clear it, once it has been set.
 
• I cannot get the Manual to appear when I hit F1. Why?

The EzStamp manual is a PDF file & requires you to have Adobe Acrobat Reader installed on your system. If Acrobat Reader
was installed on your system BEFORE you installed EzStamp, the path to the Acrobat Reader will have been set for you. If you
installed Acrobat Reader AFTER you installed EzStamp, or you have moved it, you will need to reset the Path to Acrobat
Reader. This is easily done by going to the EzStamp Preferences Menu, & select Set Path to Acrobat Reader. EzStamp
will search your system & find & set the path for you . A FREE copy of Acrobat reader is available from the Adobe website
located at   http://www.adobe.com or one is available from the EzStamp CD as well.
• I copied the images to the Hard Drive but now my images do not show up. Why?

After you copy the images to your hard disk in EzStamp ( from the File, Utilities menu ), you must change the CD-ROM image
drive letter by going to the Preferences Menu & select "Set Image/CD-ROM Drive letter". This will now let EzStamp point to
to the images you placed on your hard disk. In some cases, the images will still not show up. This is caused by an improper
copy. When you copy the images to your hard disk, the images will reside in a folder structure as indicated below. Each country will
have it's own subdirectory beneath the EzStamp folder.
Example A
  C:\ezstamp\usa\*.bmp
         C:\ezstamp\canada\*.bmp

If the file structure looks like this:
Example B
  C:\ezstamp\ezstamp\\usa\*.bmp
         C:\ezstamp\ezstamp\canada\*.bmp
then you must move the countries folders up one level so they look like Example A & NOT like Example B